Madison Medical Practice PC
Madison Medical Practice PC is committed to protecting the privacy and confidentiality of patients and visitors who use our website, telephone services, chatbot, and text messaging services.
1. Information We Collect
We may collect the following information when patients communicate with our practice:
- Name and contact information
- Telephone number and email address
- Appointment scheduling information
- Messages submitted through our website or chatbot
- Information voluntarily provided during telephone conversations
- SMS communication preferences and consent records
2. How We Use Information
We use personal information for legitimate healthcare and administrative purposes, including:
- Scheduling and confirming appointments
- Sending automated appointment reminders
- Responding to telephone calls and patient inquiries
- Providing routine administrative communications
- Managing patient relationships and healthcare operations
- Maintaining records and complying with applicable legal obligations
3. Automated Telephone and Messaging Services
Madison Medical Practice PC may use authorized third-party technology providers, including Central AI, to assist with answering telephone calls, handling scheduling requests, operating chatbots, and sending automated appointment reminders.
These providers may process information on our behalf, subject to applicable privacy, security, and contractual requirements.
4. SMS Consent and Information Sharing
Mobile telephone numbers and SMS consent information are used to provide requested patient communications.
SMS opt-in consent and mobile telephone numbers collected for SMS communications will not be shared with third parties or affiliates for their own marketing or promotional purposes.
Information may be shared with service providers solely as necessary to deliver authorized communications and operate our services, subject to applicable privacy protections.
5. HIPAA and Patient Information
Madison Medical Practice PC follows applicable requirements of the Health Insurance Portability and Accountability Act (HIPAA).
Protected health information is handled in accordance with our HIPAA Notice of Privacy Practices.
Our HIPAA Notice of Privacy Practices provides additional information regarding patients’ rights and how medical information may be used and disclosed.
6. Information Security
We maintain reasonable administrative, technical, and physical safeguards designed to protect patient information.
However, ordinary SMS and email communications may not provide the same level of security as encrypted healthcare communication systems.
7. Patient Choices
Patients may:
- Decline to receive automated text messages
- Opt out of SMS communications by replying STOP
- Contact our office to update their communication preferences
- Exercise applicable privacy rights regarding their personal information
8. Information Retention
We retain personal information and communication records as necessary for healthcare operations, legal compliance, and other legitimate business purposes, consistent with applicable laws and retention requirements.
9. Contact Information
For questions about this Privacy Policy or our privacy practices, please contact:
Madison Medical Practice PC
35 West 36th Street, Suite 4W, New York, NY 10018
Phone:212-686-5800
Email:info@madisonmedicalpractice.com
10. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our services, technology, or applicable laws. Updates will be posted on our website.
